Policies

Cancellation

• 24 hours or more before your appointment: no charge.
• Less than 24 hours: $25 cancellation fee.
• No access or no-show: $40.
• We may waive cancellation charges for legitimate emergencies.

Pets

• Please tell us about pets when you book.
• Customers are responsible for safely securing aggressive or reactive animals.

Customer access

• Access can be arranged by you being home, a lockbox, a key, or another secure method we agree on together.
• Physical keys are never labeled with your complete address.

Service limitations

• Two of a Kind Concierge provides non-medical home, lifestyle and business support services.
• We do not provide regulated healthcare or personal care, professional moving or heavy-item moving, licensed food-service or catering, meal preparation or cooking, security monitoring, property inspections, hazardous-material services, or other work requiring licensing, specialized certification or insurance we do not hold.
• We may decline or stop work that is unsafe, outside the agreed scope, outside our abilities or insurance coverage, or otherwise inappropriate for us to perform.

Purchases and reimbursement

• Purchases made on your behalf are funded by you in advance through an approved process. We do not finance customer purchases.
• Receipts are retained and provided to you when applicable.
• Organization products, event supplies, decorations, food, rentals and outside vendors are paid by you.

Laundry limitations

• Laundry is picked up, professionally laundered, folded and returned.
• We do not process laundry commercially at our homes.
• Dry cleaning, heavily contaminated items, biohazards, rugs and specialty fabrics requiring professional treatment are excluded.
• Please identify delicate or special-care items before pickup so we can determine whether they can be included in the service.

Damage reporting

• Accidental damage is documented immediately and reported to you right away.

Privacy

• We collect only the information we reasonably need to provide your service.
• Your information, household details, business details and personal circumstances are confidential.
• We never use photographs of a customer's home or property for marketing without explicit permission.
• Addresses, phone numbers and access instructions are never displayed publicly on this website.

This is a short summary. Read our complete Privacy Policy for full details on how we collect, use, share and retain personal information.

Tips

• Tips may be accepted but are never expected or required.

Scope of work

• Every booking has a defined scope: the service booked, estimated hours, your priorities, included tasks, add-ons, access instructions, pets, special products and approved purchases.
• Any change that requires additional time or expense is approved by you first.

Referrals — Give $10. Get $10.

• A new referred customer receives $10 off their first qualifying service of $60 or more.
• The referring customer receives a $10 service credit after the referred customer's first completed qualifying booking.
• Credits have no cash value.